Shipping policy

Shipping Policy

Where we ship

We currently ship to the United States and Canada. If you are outside those countries, email us at support@zodiari.com before ordering and we will tell you whether we can get it to you.

Shipping cost

Free shipping on every order. No minimum, no thresholds, nothing to unlock.

Delivery times

Your order is prepared and dispatched within 1–3 business days. From there, delivery takes 8–18 days, and every order includes tracking.

These are estimates and can vary during peak season or because of carrier delays. If your order hasn't arrived within 30 days, email us and we will refund you in full — you do not have to argue for it.

Tracking

As soon as your order ships, we email you a tracking link. If you cannot find it, check your spam folder or write to us and we will resend it.

Customs and import duties

Depending on where you live, your parcel may be subject to import duties or taxes on arrival. These charges are set by your local customs authority, are not included in the price you paid, and are not something we can control or refund.

If something goes wrong

If your order arrives damaged, incomplete, or does not arrive at all, email us at support@zodiari.com and we will sort it out at no cost to you. Full details in our Refund Policy.

Contact

Email: support@zodiari.com
Response time: within 48 business hours

Last updated: 29 July 2026