Refund policy

Refund & Returns Policy

We want the necklace that reaches you to feel worth it. If it doesn't, this page explains exactly how to get your money back.

1. 14-day satisfaction guarantee

You have 14 days from the day your order arrives to change your mind. If it's not for you, we refund you. No strange questions.

  • Email support@zodiari.com. within those 14 days with your order number.
  • We'll confirm the next steps and process the refund to your original payment method.

This guarantee applies once per customer and to personal orders only.

2. Returns fully covered by us

We refund in full, at no cost to you, in these cases:

Damaged or faulty item

  • You don't need to send the product back.
  • Email us photos or a video of the fault within 7 days of delivery.
  • We process the full refund within 5 business days, or send a replacement free of charge — your choice.

Order not received

Your order is covered by a delivery guarantee of 30 days from dispatch from dispatch. If it hasn't arrived by then, contact us and we'll refund you in full or resend it, whichever you prefer.

Wrong item

If you receive a different zodiac sign from the one you ordered, send us a photo. We'll ship the correct one at no cost and you keep the wrong one.

3. What isn't covered

  • Items showing clear signs of wear
  • Items returned without their original packaging, or with packaging damaged through misuse
  • Requests made more than 14 days after delivery
  • Complaints based on personal taste where there is no actual defect

4. How to return something

Step 1. Email support@zodiari.com with your order number, the reason, and photos or video if relevant.

Step 2. We reply within 48 business hours with confirmation and instructions.

Step 3. If it's a refund, we process it within 14 days to your original payment method. If it's a replacement, we ship it with tracking.

Where the return is a change of mind rather than a fault, return shipping is at your expense.

5. Refund timings

  • Credit / debit card: 5–10 business days
  • Other methods: up to 14 days

These depend on your payment provider and your bank.

6. Bundles and offers

The 3-pack and 5-pack are subject to the same conditions as single items. If you return part of a bundle, the regular unit price applies to the items you keep.

7. Contact

Email: support@zodiari.com
Hours: Monday to Friday, 10:00–18:00 CET
Response time: within 48 business hours

Last updated: 29 July 2026